Amazon announces Q, an AI chatbot for businesses

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Amazon A new chatbot is called on Tuesday Q For people to use at work.

The product, unveiled at Amazon Web Services’ Reinvent conference in Las Vegas, represents Amazon’s latest experiment. Microsoft And google In productivity software. It comes a year after Microsoft-backed OpenAI launched its ChatGPT chatbot, which used generative artificial intelligence to produce human-like text in response to specific lines of human input.

Q is named after the character of the same name as Q in the James Bond movies or the Star Trek television shows, which is the AWS executive you asked.

A Preview version of Q is available now, and many of its features are available for free. Once the preview period is over, it will cost $20 per month for business users. A version with more features for developers and IT staff costs $25 per person per month. of A copy of Microsoft 365 And Duet AI for Google Workspace Both cost $30 per person per month for commercial employees.

Initially, Q can help people understand the capabilities of AWS and problem solving issues. People can talk to him in communication apps like. Salesforce’s Slack and software developers of text-editing applications, AWS CEO Adam Selipsky, said at the Reinvent forum. It also appears in the AWS Online Management Console. Q can provide citations to documents to support his discussion responses.

The tool can automatically make source code changes, so developers have less work to do, Selipski said. He said that the service allows to connect more than 40 enterprise systems. As a result, with Q, people can interact with data stored in Microsoft 365, Dropbox, Salesforce, and Zendesk with the AWS S3 data storage service. People can upload and ask questions about documents when interacting with Q.

“AWS Q will be a game-changer for AWS customers with multiple service options,” wrote Steven Dickens, vice president and practice leader at technology industry research firm Futurum Group. “AWS has embraced the need to make an AI assistant for every service in its portfolio, and as a result, I expect to see Q become more widely adopted by developers and cloud administrators in the coming months.”

Amazon has introduced quite a few end-user apps over the years. There are tools to manage supply chains, email, encrypted messaging, video calling, customer service and marketing. None of that has run away, and most of the revenue AWS generates comes from core computing and storage services.

Administrators will be able to find out if Q can answer people’s questions about general topics, said Deepak Singh, vice president of AWS.

See: The market now sees Amazon as a cloud and generative AI company, says Needham’s Laura Martin.

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